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General and Specific Terms of Sale and Training

Article I: Purpose

These general terms of sale are entered into on the one hand by the MosAiles Paragliding Paramotoring School, represented by Michel Schatz (SIRET number 452164858) whose registered office is located at 51, rue de la Gare 57330 ZOUFFTGEN, hereafter referred to as "MosAiles School", and on the other hand, by any individual or legal entity, referred to as "customer" who has placed an order on the website www.mosailes.com.

These general and specific terms of sale apply to all services provided by MosAiles School.

Order Validation:

An order is not validated and no payment can be made until the customer checks the box "I have read the general and specific terms of sale and I accept them without reservation." By doing so, the customer acknowledges having read these general and specific terms and fully accepts the clauses of the contract.

Through this procedure, the customer is fully informed that the content of these general and specific terms does not require a handwritten signature.

Subject to applicable legislation, these terms of sale shall prevail over any other general or specific terms not expressly agreed to by MosAiles School.

The customer who purchases a service for a third party acknowledges having made them read and accept these general and specific terms.

The customer or beneficiary, referred to as the consumer, declares having full legal, physical, and mental capacity to commit to these general and specific terms of sale. A medical certificate may be requested at the start of the training.

Article II: Service Validity Period

The services offered by MosAiles School are valid for 12 months from the date of payment of the order, including the winter closure period. Any cancellations due to unfavorable weather conditions or force majeure, in accordance with Article 1218 of the Civil Code, will be compensated by automatic extensions (see details below).

After this period, MosAiles School is no longer obligated to provide the ordered service, and the sums paid will remain acquired.

Validity Period Extension:

  • For each cancellation by MosAiles School, to avoid penalizing the unlucky consumer, the end date of their activity validity is automatically and immediately extended by 7 days.
  • If the consumer exceeds 10 cancellations, MosAiles will offer 1 additional month of validity.
  • The end date of validity can be extended by up to 6 months (including the school's inactive period) by paying a supplement before the service's validity expires, as defined on this page https://www.mosailes.com/1397-prolongation-duree-activite.html.

Any supporting document or medical certificate presented to cancel this contract will be considered null and void.

Video Archiving:

Videos, made available to consumers via download links, will be retained for a maximum of one month after the service is completed.

Article III: Appointment Validation

The consumer selects their appointment date by choosing from the multiple dates available on the calendar of the website www.mosailes.com.

As aerial activities are weather-dependent and subject to the condition of the takeoff field, the appointment will remain in "scheduled" status until the evening before.

The status will change to "confirmed" or "canceled" the evening before, after 5 PM.

Before traveling, the consumer must check the status of their appointment on the calendar of our website. This status also appears in the header of the MosAiles website (www.mosailes.com).

Article IV: Appointment Cancellation by MosAiles

During the validity period of an activity, one or more appointments may be canceled by MosAiles School. Even though a 7-day credit is offered by the school for each cancellation on its part, it is strongly advised not to wait until the end of the activity's validity period to complete the service.

In case of a session cancellation by MosAiles School, the consumer will immediately be credited with a new session and can, thereafter, use the calendar on our website www.mosailes.com to choose a new appointment date.

For the compacted training package (5 consecutive sessions), sessions canceled by MosAiles School will be credited as à la carte sessions (the consumer chooses the most convenient date).

Article V: Session Procedure

After receiving confirmation of the appointment, the consumer must arrive precisely on time, or five minutes early at the meeting location.

Any session missed due to tardiness will be considered as completed.

The consumer agrees to remain available from the beginning to the end of the session (approximately 4 hours after the appointment time).

For "Baptême de l'air ᵖᴵᵘˢ" sessions (see service details on the website www.mosailes.com), only the pilot or their assistant is authorized to choose the order in which consumers will fly.

For initiation training (see service details on the website www.mosailes.com), at least one high flight (with an elevation gain exceeding 70m) is guaranteed, subject to the consumer's availability at the date and time set by MosAiles School and the instructor's assessment of sufficient ability to take off, fly, and land.

Article VI: Right of Withdrawal

The customer has a 14-day right of withdrawal from the date of payment for the service ordered on our website www.mosailes.com. This withdrawal must be made by phone and confirmed by email, specifying:

  • The order number
  • If applicable, the payment references
  • The customer's bank details (RIB IBAN), as refunds will be made exclusively by bank transfer.

Less than 24 hours before the appointment date, a session can no longer be canceled by the customer and will be considered as completed. Any partial cancellation of an activity or early departure does not entitle the customer to a reduction or refund.

a) Withdrawal for a Travel Training or Compacted Training.

This training takes place over several consecutive days, with a start and end date listed on the calendar.
The customer may cancel this service at any time by paying withdrawal fees as described below:

  • 15 days before the appointment date, the training can no longer be canceled. The amount paid by the customer will be considered as due.
  • Between 15 and 30 days before the appointment date, the training will be refunded at 50% of its value.
  • Beyond 30 days before the appointment date, a €30 withdrawal fee will be retained.

b) Withdrawal for "Baptême de l'air ᵖᴵᵘˢ" sessions, à la carte or daily training.

Beyond the 14-day period mentioned above, no refund will be issued.

c) Withdrawal for Training Packages.

Beyond the legal 14-day period, no refund will be issued.

The principle of a package is that it is cheaper than individual sessions and is independent of the quantities consumed (e.g., phone plans or ski lift passes in ski resorts). Therefore, a package is not refundable, even partially, if the consumer decides to discontinue their training midway.

Article VII: Safety and Equipment Used

The trainee is entirely responsible for the loss, theft, or damage of equipment entrusted to them during the training period.

The school reserves the right to refuse equipment provided by the student that does not meet its safety criteria.

Minimum Acceptance Conditions for Paragliding Equipment:

  • The wing must be inspected if it is older than 12 or 24 months (value depending on the manufacturer, to be verified in the user manual).
  • The inspection report must be submitted to the school.
  • If the wing's commissioning date does not justify an inspection, providing the brand, model, and serial number will suffice for us to verify this information.
  • The harness must be in perfect condition.
  • The helmet must be certified for paragliding and/or paramotoring.

Minimum Acceptance Conditions for Paramotoring Equipment:

  • The minimum acceptance conditions for paragliding equipment (see above) must be met.
  • The wing must be registered with the General Directorate of Civil Aviation (DGAC). A copy of the registration or flight suitability form must be provided to the school.
  • The engine must be in perfect working order (a session will not be refunded if the engine fails to start).
  • The frame must be properly adjusted to avoid any dangerous torque effects.
  • The dimensions and total weight of the setup (wing, frame, and engine) must be suitable for the pilot's weight and experience level to ensure a safe and controlled flight.

Article VIII: Insurance Coverage

The minimum age for a consumer is 14 years (with a possible exception for 12-year-olds), except for "Baptême de l'air ᵖᴵᵘˢ" sessions (flight with a certified pilot), where the minimum age is 4 years with parental authorization for minors.

For training sessions lasting more than 2 days, a medical certificate of non-contraindication to sports activities is required. This certificate remains valid for 3 years for those under 40 and 2 years for those over 40.

During sessions, MosAiles School's insurance covers the consumer under Aerial Civil Liability for damages attributable to the school.

The consumer may supplement their insurance coverage by completing the insurer's form available here https://www.saam-assurance.com/aviation-generale/vol-libre/volpack/.

Aerial civil liability insurance may potentially be covered by the consumer's "family head" insurance. If so, the consumer must upload their insurance certificate in the "My Documents" section of the account they created on the website www.mosailes.com.

Article IX: Image Rights

Unless they object during the session, the consumer authorizes MosAiles to create, use, reproduce, and distribute images and videos filmed in their presence. The images may be reproduced in part or in full on any medium (paper, digital, magnetic, fabric, etc.) and incorporated into other materials such as photographs, drawings, illustrations, etc., whether currently known or developed in the future.

These images may be used worldwide and in all fields by MosAiles.

MosAiles agrees not to use these images in ways that could violate the consumer's privacy or distribute them on any medium with violent, xenophobic, pornographic, or illicit content.
The consumer acknowledges that they are not bound by any exclusive contract regarding the use of their image or name.
The consumer acknowledges that future uses of their image may be minor or part of advertising campaigns created by MosAiles.

Article X: Dispute Resolution

No service can be paid for on the same day, as appointments on the website www.mosailes.com are only authorized after receiving and validating payment.

In case of a dispute that cannot be resolved amicably, the Thionville court will be recognized as the sole competent authority.

These general and specific terms of sale are the property of Michel Schatz's company. Anyone using them for their own purposes will be subject to legal action.

Article XI: Transaction Proof

The computerized records, stored in the systems of www.mosailes.com under reasonable security conditions, will be considered as proof of communications, orders, and payments between the parties and cannot therefore be considered confidential.

Credit card information is not stored.

Article XII: Payment

Payments by credit card or PayPal are processed directly.

Payment Methods

To automate the order validation process and allow the consumer to immediately reserve their activity date after payment, MosAiles School provides a secure payment system via credit card or PayPal.

Full Payment

Full payment must be made at the time of ordering. At no point can the sums received be considered as deposits or partial payments.

MosAiles School reserves the right to refuse to deliver or honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute remains unresolved.

Article XIII: Mutual Obligations

Consumer's Obligations

The consumer guarantees to MosAiles School that they have the necessary authorizations to use the payment method they choose when validating the order.

Seller's Obligations

MosAiles School reserves the right to suspend any order processing or delivery in case of payment authorization refusal by financial institutions.

The consumer is advised that MosAiles School cannot be held responsible for any fraud or fraudulent use of any payment method that was not detected.

Article XIV: Privacy Policy

MosAiles School recommends that the consumer ensures their payment is solvent before validating their order on the website www.mosailes.com. MosAiles School reminds the consumer that all credit card payments are processed through a secure system and that no credit card numbers are stored in its files.

 

 

Updated January 2025