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These general terms and conditions of sale are concluded, on the one hand, by the MosAiles Paragliding Paramotor School, represented by Michel Schatz (SIRET number 452164858), with its registered office at 51, rue de la Gare 57330 ZOUFFTGEN, hereinafter referred to as "MosAiles School," and, on the other hand, by any natural or legal person, hereinafter referred to as the "customer," who has placed an order on the website www.mosailes.com.
These general and special terms and conditions of sale apply to all services provided by MosAiles School.
An order is not confirmed, and no payment can be made until the customer checks the box "I have read the general and special terms and conditions of sale and agree to them without reservation." Therefore, the customer acknowledges having read these general and special conditions and fully accepts the terms of the contract.
By this procedure, the customer is perfectly informed that the content of these general and special conditions does not require a handwritten signature.
Subject to applicable laws, these sales conditions will prevail over any other general or special conditions that have not been expressly accepted by MosAiles School.
The customer who offers a service to a third party acknowledges having read and accepted these general and special conditions to the beneficiary.
The customer or beneficiary, hereinafter referred to as the consumer, declares that he or she has the full legal, physical, and mental capacity to enter into these general and special terms and conditions of sale. A medical certificate may be required upon entry into the training program.
The services offered by MosAiles are valid for 12 months from the date of payment of the order, including the winter closure period. Any cancellations due to unfavorable weather conditions or force majeure, in accordance with Article 1218 of the Civil Code, are compensated by automatic extensions (see details below).
After this period, MosAiles School is no longer obligated to provide the ordered service, and the amounts paid will remain non-refundable.
Any medical certificate or justification presented to cancel this contract will be considered null and void.
The videos provided to consumers as download links will be available for a maximum of one month after the service is completed.
The consumer selects the date of their appointment by choosing it from the multiple appointment dates offered on the calendar on the website www.mosailes.com.
Since flight activities depend on weather conditions and the condition of the take-off site, the appointment will remain in the "scheduled" status until the evening before.
The status will change to "confirmed" or "canceled" on the evening after 5 p.m.
Before traveling, the customer is required to check their appointment status in the calendar on our website. This status also appears in the header of the MosAiles website (www.mosailes.com).
During the validity period of an activity, one or more appointments may be canceled by MosAiles School. Even though the school offers a 7-day extension for each cancellation on its part, it is strongly recommended not to wait until the end of the activity's validity to complete the service.
In the event of the cancellation of a session by MosAiles School, the consumer will immediately receive a credit for a new session and can, using the calendar on our website www.mosailes.com, choose a new appointment date.
In the compacted course format (5 consecutive sessions), sessions canceled by MosAiles School are credited as individual sessions (the consumer chooses the date that suits them best).
After confirming the appointment, the consumer must arrive at the precise time, or five minutes before, at the meeting point.
Any missed session due to tardiness will be considered as due.
The consumer undertakes to remain available from the beginning to the end of the session (approximately 4 hours after the appointment time).
During air baptism sessions (see details of the service on the website www.mosailes.com), only the pilot or his assistant is authorized to determine the order of participation of consumers.
In initiation courses (see details of the service on the website www.mosailes.com), a minimum high-altitude flight (altitude greater than 70m) is guaranteed, subject to the consumer's availability on the date and time set by MosAiles School and an aptitude to take off, fly, and land judged sufficient by the instructor.
The customer has a right of withdrawal of 14 days from the date of payment for the service ordered on our website www.mosailes.com. This withdrawal will be made by phone and must be confirmed by email, specifying:
Less than 24 hours before the appointment date, a session cannot be canceled by the customer and is considered as due. Any partial cancellation of an activity or early departure does not entitle to a reduction or refund.
This training takes place over several consecutive days, with a start and end date specified on the calendar.
The customer has the option to cancel this service at any time by paying the withdrawal fees described below:
After the previously mentioned 14 days, no refunds will be made.
Beyond the legal 14-day period, no refunds will be made.
The principle of a package is that it is cheaper than individual sessions and is independent of the quantities consumed (e.g., a phone plan or ski resort lift pass). Therefore, a package is not refunded, even partially, if the consumer decides to discontinue the training.
MosAiles School reserves the right to refuse equipment that does not meet its safety criteria. The trainee is entirely responsible for the loss, theft, or damage to the equipment entrusted to them during the course.
For safety reasons related to the proximity of propellers (1 meter) and wind conditions, loose-fitting clothing, including scarves of any kind, cannot be accepted on board.
The minimum age for a consumer is 14 years (with a derogation for 12 years), except for air baptism sessions (with a certified pilot) where the minimum age is lowered to 4 years with parental authorization for minors.
For courses lasting more than 2 days, a medical certificate stating no contraindications for sports activities must be provided. This certificate is valid for 3 years for those under 40 and 2 years for those over 40.
During sessions, MosAiles School's liability insurance covers consumers for damages attributable to the school's responsibility.
Consumers can enhance their insurance coverage by completing the insurer's form available here: https://www.saam-assurance.com/aviation-generale/vol-libre/volpack/.
The liability insurance may also be covered by the consumer's "family head" insurance. If this is the case, the consumer must upload their insurance certificate in the "My Documents" section of their account created on the website www.mosailes.com.
Unless the consumer objects during the session, the consumer authorizes MosAiles to create, use, reproduce, and communicate the images and videos taken in their company. The images may be reproduced in whole or in part on any medium (paper, digital, magnetic, fabric, etc.) and integrated into other materials such as photographs, drawings, illustrations, etc., currently known or in the future.
These images may be used worldwide and in all areas by MosAiles.
MosAiles undertakes not to use these images in areas that may infringe on the consumer's privacy and not to distribute these photographs on any medium that is violent, xenophobic, pornographic, or illegal. The consumer acknowledges that they are not bound by any exclusivity contract regarding the use of their image or name. The consumer acknowledges that future uses of their image may be minor or part of advertising campaigns created by MosAiles.
No service can be paid on the same day because appointments on the website www.mosailes.com are only allowed after receiving and validating payment.
In the event of a dispute that cannot be resolved amicably, the Thionville court is recognized as the only competent authority.
These general and special terms and conditions of sale are the property of Michel Schatz's company. Anyone who uses them for their own benefit may be subject to legal action.
The computerized records, kept in the computer systems of www.mosailes.com under reasonable security conditions, will be considered as evidence of communications, orders, and payments made between the parties and, therefore, cannot be considered confidential.
Information relating to credit cards is not stored.
Payments by credit card and PayPal are processed directly.
In order to automate the order validation process and allow the consumer to immediately reserve the date of their activity after payment, MosAiles School provides a secure payment system by credit card or PayPal.
The full payment must be made at the time of the order. At no time will the amounts collected be considered as deposits or advances.
MosAiles School reserves the right to refuse to process an order or deliver a product to a consumer who has not fully or partially paid a previous order or with whom a payment dispute persists.
The consumer guarantees MosAiles School that they have the necessary authorizations to use the chosen payment method when validating the order.
MosAiles School reserves the right to suspend order management or delivery in the event of a payment authorization refusal by financial institutions.
The consumer is advised that MosAiles School cannot be held responsible for any fraudulent use of any means of payment that has not been detected.
MosAiles School recommends that the consumer verify the solvency of their payment before confirming their order on the website www.mosailes.com. MosAiles School reminds the consumer that all payments by credit card are made through a secure system, and no credit card numbers are stored in its files.
This text outlines the general and specific terms and conditions of sale and training for MosAiles Paragliding Paramotor School. If you have any specific questions or need further information about any particular section, please let me know, and I'll be happy to assist you further.
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